I received my first negative feedback. It hurt a lot more than I thought it would. I keep telling myself that you can’t please everyone, but that isn’t really an option in customer service, is it?
It was my fault. I didn’t check on the shipping first, and I was unable to ship a liquid item along with the other item in the listing. I asked the lady if she’d like me to ship the item without the liquid item or if she’d like a refund. I apologized.
What did I get back? I’m crazy, the post office is crazy, and I should dump out the liquid and send her the empty bottle with the other item. I could tell this was going to suck all around, so I refunded her the money she paid, and then she flipped out on me.
Moral of the story: not only can you not please everyone, you can’t cry over the spilt milk. Check the post office for what can and cannot be shipped before you sell.